Hi, we are migrating a user that uses the exacqVision Client (x64) on his desktop to a new system. The camera application works just fine, but when it’s started up, it does not prompt for a username and password.
This wouldn’t be an issue except that the new system is asking for a new username and password to connect to our cameras. The program is able to locate the camera system via IP, but can’t connect. The user doesn’t have a record of what that username and password is, and I’ve tried the standard default ones I can find online.
I saw someone post that in the past there was a method to obtain the current username/password as it has to be stored someplace in the program, but that you have to contact tech support now for them to walk you through it. We opened a ticket yesterday morning but haven’t received a reply yet. I’ve also called tech support and was just looped around automated attendants.