, I’m trying to update my Lifetime SSA on a customer’s NVR. Can you point me to the correct direction.
| Project Name: |
Total PA |
| Dealer Name: |
Walker Engineering |
| End User Name: |
Total Energies |
| MAC Address: |
4C-ED-FB-40-66-73 |
| Serial Number: |
ER1829128404 |
| Model Number: |
IP04-12T-R2A |
| Warranty End Date: |
2021-08-19 |
| Config Date: |
Thu Aug 03 2023 08:53:26 GMT-0500 (Central Daylight Time) |
| Current License: |
34 IP Professional Channels |
| Software Updates Until 2023-08-19 (Lifetime SSA) |
|
| New License: |
Miguel, I’m trying to update my Lifetime SSA on a customer’s NVR. Can you point me to the correct direction. |
| Project Name: |
Total PA |
| Dealer Name: |
Walker Engineering |
| End User Name: |
Total Energies |
| MAC Address: |
4C-ED-FB-40-66-73 |
| Serial Number: |
ER1829128404 |
| Model Number: |
IP04-12T-R2A |
| Warranty End Date: |
2021-08-19 |
| Config Date: |
Thu Aug 03 2023 08:53:26 GMT-0500 (Central Daylight Time) |
| Current License: |
34 IP Professional Channels |
| Software Updates Until 2023-08-19 (Lifetime SSA) |
|
| New License: |
|
Hello Alex.
The following support portal article, License Transfer Rules, provides the following information, which may help. In general, questions about license renewals, license transfers, purchasing new licenses can be directed towards Orders. I hope this answered your question.
A Lifetime SSA does not transfer when an IP channel is transferred from a Lifetime SSA server to a non-Lifetime SSA server.
Licenses with Lifetime SSAs can be renewed at no charge by the Exacq Orders Team at exacqorders@tycoint.com