When you purchase new Licenses to add to your Pool in the Enterprise Manager, what indication or notification do you get that the new licenses have been applied to the Pool?
Is there a log that can be accessed to show this was done? It does not seem to indicate that the transaction was completed.
Once processed by Orders the pool should update automatically in Enterprise Manager. The EM instance must have internet access to communicate with the licensing system.
After a quote for a Pool add/update is processed, the user is prompted for email addresses for the confirmation email. A confirmation email is generated, but only for the email addresses that the user enters (or for the Distributor/Dealer email addresses that default into the email screen).
If you are experiencing an issue, please contact Support by phone or email to open a specific case and provide them with the Config ID sent to Orders so they can check the status of your order.